Privacy Policy

How we use your information

To process payments or money transfers.To provide customer support.To evaluate your application to use our services.For quality control and staff training.To comply with applicable laws, binding determinations or to respond to legal process or government authorities.To address disputes or resolve claims related to use of our services.To enforce our terms and conditions and collect feesTo respond to your inquiries and support requests.To send you technical notices, updates, security alerts and other administrative messages.To provide information related to your transactions, including confirmations, receipts, and tracking notices.

If we believe it is necessary or appropriate, we may share your Personal Information with law enforcement officials, government authorities, regulatory bodies or other third parties, including for purposes of: (i) enforcing our Customer Agreement or other applicable agreements or policies; (ii) protecting our rights, property, privacy, or security, or that of others; or (iii) complying with applicable law, legal process, or government orders.

We need to keep your Personal Information so that we can provide our services to you. Under relevant AML/ CTF Laws we need to keep your Personal Information and information about your transactions for up to 7 years from the end of your relationship with us. We may also need to keep it for longer for legitimate business purposes (such as transactional information for our accounting purposes) and for other legal and regulatory reasons. Subject to this, we will destroy, erase, or anonymise your Personal Information when it is no longer needed.

You have choices regarding how to manage your Personal Information and how we use and disclose your Personal Information.

We take reasonable technical, physical, and administrative measures designed to safeguard your Personal Information against loss, misuse, or unauthorized access.

Unfortunately, the transmission of information over the Internet or the telephone is never 100% secure and no data storage system can be guaranteed safe. We cannot warrant the security of data transmitted to us and any transmission is at your own risk. We encourage you to understand the integral role you play in keeping your own Personal Information secure and confidential. If you suspect any unauthorized use of your information, please contact us immediately, using the “Contact Us” information below.

Have a Question?

We offer a free measure & quote for both residential and commercial customers.
Call: 1300 200 920
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